Thank you for your interest in flawa iQ AG and for visiting our website and customer portal. The protection of your personal data is very important to us. Your data is processed in accordance with the Swiss Federal Act on Data Protection (FADP) and the European Union's General Data Protection Regulation (GDPR), where applicable, in their currently valid versions.
flawa iQ AG, Badstrasse 43, 9230 Flawil, is responsible for processing your personal data in accordance with this privacy policy.
The contact person for data protection at flawa iQ AG can be reached at the above address or at:
EMail: hello@flawa-iq.ch
Telephone: +41 71 394 94 14 (main number)
This privacy policy informs you about how and for what purposes we collect, process and store personal data, what rights you have in relation to your data and how you can exercise these rights.
Personal data is information that relates directly or indirectly to identifiable or non-identifiable natural persons. In your case, this could be your name, your e-mail address, your telephone number or your order number, for example.
We observe the principle of purpose-specific data use and collect, process and store your personal data only for the purposes you have communicated to us. Your personal data will not be passed on to third parties without your express consent, unless this is necessary for the provision of the service or the execution of the contract. Data will also only be transferred to government institutions and authorities entitled to receive information within the scope of legal disclosure obligations or if we are obliged to disclose information by court order.
Children (under the age of 18) should not send us any personal data without the consent of their parents or guardians. We encourage all parents and guardians to instruct their children in the safe and responsible use of personal data on the Internet. In any case, we will not knowingly collect personal data from children or use it in any way or disclose it to third parties.
We collect your personal data in two ways: (1) indirectly (e.g., through the technology of our website) and (2) directly (e.g., when you send us an email, enter into a contract with us, or purchase an item in our shop).
When you visit our website, data are collected and stored as so-called “server log files.” The following information is recorded:
• Name of the accessed webpage
• Date and time of access
• Volume of data transmitted
• Notification of successful retrieval
• Browser type and version
• User’s operating system
• Referrer URL (previously visited page)
• IP address and requesting provider
Such storage in server log files is technically necessary to ensure system security and to facilitate error correction. The data are evaluated exclusively for statistical purposes and to improve the quality of our website.
We do not assign these data to any identified or identifiable individual, nor do we instruct third parties to do so. These data are not used to create personal user profiles.
However, we reserve the right to review the server log files at a later date if there are concrete indications of unlawful use. No personal conclusions can be drawn from these data.
These server log files are deleted immediately after the end of the usage process.
When you visit our website, we may store information on the computer or mobile device you use in the form of a cookie (hereinafter collectively referred to as “cookies”).
Acceptance of cookies is not a prerequisite for visiting our website or using our online services.
However, please note that certain functions may only be available if you permit us to place cookies. Further information is provided in our cookie banner.
Cookies are small files stored on your device that retain specific settings and data for exchange with our system through your browser.
Two types of cookies are generally distinguished: “session cookies,” which are deleted when you close your browser, and “temporary” or “permanent cookies,” which remain stored on your device for a longer or indefinite period.
This enables us to tailor our website and online offering to your preferences and make their use more convenient.
Most cookies we use are automatically deleted from your device at the end of your session (so-called session cookies).
We also use cookies that remain stored on your device after the end of your session.
When you revisit our website, it is automatically recognised that you have visited us before.
These temporary or permanent cookies (lifespan: one month to two years) are stored on your device; the corresponding reference data on our web server are automatically deleted after expiry of the defined period.
The purpose of these cookies is to make our offer more user-friendly, effective, and secure.
Refusing cookies may affect the functionality of our website. Consequently, some functions and services we offer may not be fully available.
Our website uses Google Analytics and HubSpot for analytical purposes.
Google Analytics is a web-analysis service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).
HubSpot Inc. (25 First Street, Cambridge, MA 02141 USA) is a software provider for content-management systems.
On our behalf, Google and HubSpot collect data during your visit to our website in order to evaluate its use and to compile reports on website activity.
We have concluded data-processing agreements with both providers.
By analysing the use of our website, we are able to improve it continuously. For this purpose, both providers use cookies. The following information, for example, is collected: operating system, browser, IP address, previously visited page (referrer URL), and the date and time of your visit.
The information generated by these text files about your use of our website is transferred to and stored on servers of Google (USA) and HubSpot (Europe).
IP anonymisation is activated on our website. Within the EU and EEA member states your IP address is shortened, preventing it from being directly associated with you.
You may prevent Google Analytics from using your data by downloading and installing the browser add-on available at: https://tools.google.com/dlpage/gaoptout?hl=en.
Further information on data protection is available directly from the providers:
• Google: http://www.google.com/intl/en/privacypolicy.html#information
• Hubspot: https://legal.hubspot.com/privacy-policy
Our website uses features of the Google Maps mapping service. To use Google Maps, your IP address must be stored; this information may be transmitted to a Google server in the USA and stored there. We have no influence over this data transmission.
The use of Google Maps serves our legitimate interest in presenting our online offers attractively and facilitating the location of the sites specified on our website.
Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Further information on Google’s processing of user data is available in Google’s privacy policy.
When you send us an email, complete the contact form, or request a quotation, the data you voluntarily provide (e.g., first name, last name, telephone number, company name and/or free text) are used solely for correspondence with you.
Otherwise, you will be explicitly informed and your consent requested.
As email communication does not use a secure data connection, please refrain from transmitting confidential information by this means.
Contacts are stored in the inboxes of the respective email addresses.
Email provider: Microsoft Corporation (Office 365, One Microsoft Way, Redmond, WA 98052-6399, USA).
Your data—particularly contact details—are stored within Switzerland / the EU through our use of Microsoft 365.
If you complete the contact form, the “Module Re-supply” form, or the quotation-request form, these data are stored with HubSpot Inc. (25 First Street, Cambridge, MA 02141 USA, https://legal.hubspot.com/privacy-policy) in Europe. At the same time, an email is sent to flawa iQ AG.
You may subscribe to our newsletter via our website. The data you enter in the registration form (first name, last name, email address) are collected and used exclusively for sending the newsletter. Subscription is voluntary.
You may unsubscribe at any time by using the unsubscribe link provided in each newsletter email. Upon unsubscribing, your data will be promptly deleted from the distribution list, provided no statutory retention obligations exist.
Technical dispatch of the newsletter is performed by Mailchimp (Intuit Mailchimp, 405 N Angier Ave. NE, Atlanta, GA 30308, USA, https://mailchimp.com/gdpr/).
If you complete the contact form, these data are also stored with HubSpot Inc. (25 First Street, Cambridge, MA 02141 USA, https://legal.hubspot.com/privacy-policy) in Europe, and an email is sent simultaneously to flawa iQ AG.
We also use your personal data, based on our legitimate interest, for the following purposes:
• to maintain the customer relationship with you;
• to occasionally inform existing business customers (B2B) about relevant professional topics, services, or offers via newsletter; and
• to recommend products or services that may be of interest to you.
You may object to such data processing at any time.
If you object, we will no longer process your personal data for these purposes.
Please send your objection by email to hello@flawa-iq.ch with the subject line “Request to stop data processing for advertising purposes.”
We process personal data (e.g., in our accessory shop) to the extent necessary to perform our contractual or pre-contractual obligations toward you and to deliver other services you have requested.
The nature, scope, purpose, and necessity of such processing depend on the underlying contractual relationship.
The processed data include master data (e.g., name, address), contact data (e.g., email address, telephone number), contract data (e.g., services used, contract content, contractual communication, names of contact persons) and payment data (e.g., bank details, payment history).
When you place an order (e.g., company name, first and last name, address, telephone number, email address, billing email), your data are stored in our ERP system.
Orders are processed through weclapp GmbH (Friedrich-Ebert-Strasse 28, 97318 Kitzingen, Germany, https://www.weclapp.com/privacy/) and then entered into our ERP system, which is hosted within the EU.
Data necessary for delivery or order fulfilment are passed on to third-party service providers.
Data are deleted when they are no longer required to fulfil contractual or legal obligations; the necessity of continued storage is reviewed periodically.
Statutory retention obligations remain unaffected.
When using our customer portal, the data you provide during ordering (e.g., name, email address, telephone number, company name, order information) are stored.
Login is handled by Zitadel Inc. (Data Protection Officer, Four Embarcadero Center, Suite 1400, San Francisco, CA 94111-4164, USA, https://zitadel.com/docs/legal/policies/privacy-policy).
The customer portal is based on HubSpot Inc. (25 First Street, Cambridge, MA 02141 USA, https://legal.hubspot.com/privacy-policy) and hosted in Europe.
Data are stored in the Google Cloud (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, http://www.google.com/intl/en/privacypolicy.html#information).
When purchasing a case, certain data are also processed in the Swissphone App, particularly for management and alerting purposes.
These data are stored directly by Swissphone Wireless AG (Fälmisstrasse 21, 8833 Samstagern, https://www.swissphone.com/de/datenschutzerklaerung/).
Data processing is carried out by Swissphone in accordance with its own data-protection provisions and within the scope of the contractually agreed services.
We collect and process personal data of applicants for the purpose of handling the recruitment process.
If an employment contract is concluded, the data provided will be stored in compliance with legal provisions for the purpose of managing the employment relationship.
If no employment contract is concluded, the application documents will be automatically deleted six months after notification of the rejection decision, unless legitimate interests of the data controller require longer retention.
Our website includes links to social-media profiles such as Facebook, LinkedIn, Xing, and YouTube.
These plugins can be recognised by the respective logos displayed on our site. We do not collect any data when you click these links.
We communicate with you via these social-media platforms based on our and your legitimate interest in mutual exchange.
Please be aware that the operators of these platforms use web-tracking methods.
Such tracking—over which we have no influence—may occur regardless of whether you are logged in or registered with the respective platform.
For detailed information on data processing by each provider, please consult the corresponding privacy policies.
The country in which the company is based also constitutes the recipient country for any data transfer.
• Facebook: Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland – facebook.com/about/privacy
• LinkedIn: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland – linkedin.com/legal/privacy-policy
• Xing: New Work SE, Am Strandkai 1, 20457 Hamburg, Germany – https://privacy.xing.com/en/privacy-policy
• YouTube / Google: Google Ireland Limited, Gordon House, 4 Barrow Street, Dublin D04 V4X7, Ireland – https://policies.google.com/privacy
We use YouTube to display promotional videos.
The collection and further processing of personal data on YouTube webpages are carried out primarily by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, which also constitutes the recipient country for any data transfer.
Google collects and processes certain information about your visit to our YouTube page, even if you do not possess a YouTube account or are not logged in.
For details regarding the processing of personal data by YouTube, please consult YouTube’s Privacy Policy:
https://www.youtube.com/intl/en/howyoutubeworks/user-settings/privacy/
We treat your personal data confidentially and disclose them only if you have consented, if we are legally obliged or entitled to do so, or if disclosure is necessary to enforce our rights—particularly to assert claims arising from the contractual relationship.
We may also disclose your personal data to third parties where required or appropriate for the use of the website or for the provision of requested services (including services outside the website).
All legal requirements for the disclosure of personal data to third parties are strictly observed.
Where we engage processors to provide our services, we implement appropriate legal agreements and technical-organisational measures to ensure protection of your personal data in accordance with applicable legislation.
If data are processed in a country whose level of protection does not correspond to Swiss or EU/EWR standards, we contractually guarantee that the protection afforded to your personal data will always be equivalent—e.g., by incorporating the EU Standard Contractual Clauses.
This website is hosted in Switzerland.
We process and store your personal data only for as long as necessary to fulfil the purposes of storage or as required by applicable laws or regulations.
Once the purpose of storage no longer applies or a statutory retention period expires, your data are routinely blocked or deleted in accordance with legal requirements..
We implement technical and organisational security measures to protect your personal data against manipulation, loss, destruction, or unauthorised access, and to ensure compliance with applicable data-protection provisions.
These measures are designed to maintain the confidentiality and integrity of your data and to ensure the availability and resilience of our systems and services.
They also ensure the prompt restoration of data availability and access in the event of a physical or technical incident.
Our data processing and security measures are continuously improved in line with technological developments.
We also take internal data protection very seriously. Our employees and commissioned service providers are bound by confidentiality and data-protection obligations. Access to personal data is granted only as necessary.
Below we outline your rights regarding your personal data.
Please note that data-protection laws and practices may change; you should therefore remain informed about updates to legal provisions and organisational practices.
You may obtain information at any time, without providing reasons, regarding the data stored about you by contacting hello@flawa-iq.ch.
You also have the right to request the correction of inaccurate personal data and the completion of incomplete personal data in our systems.
You may request the restriction of processing of your personal data via hello@flawa-iq.ch.
Once restricted, such data—apart from storage—may be processed only with your consent or for the establishment, exercise, or defence of legal claims, for the protection of the rights of another person, or for reasons of important public interest.
You have the right to request deletion of your personal data via hello@flawa-iq.ch, for instance when the data are no longer required for the purposes for which they were collected.
If we are obliged by law or contract to retain certain data, they will be restricted or blocked rather than deleted.
If you have exercised your right to rectification, erasure, or restriction of processing, you have the right, via hello@flawa-iq.ch, to be informed of any recipients to whom your personal data have been disclosed.
You have the right to receive, via hello@flawa-iq.ch, your personal data processed by us on the basis of consent or for the performance of a contract, in a structured, commonly used, and machine-readable format, or to request their transmission to another controller, where technically feasible.
You may object to the collection and storage of data as described in this Privacy Policy.
You may also withdraw your consent to data collection and use at any time, without providing reasons, with effect for the future, by contacting hello@flawa-iq.ch.
You may lodge a complaint at any time with the Swiss Federal Data Protection and Information Commissioner (FDPIC):
Feldeggweg 1, CH-3003 Bern, Switzerland – www.edoeb.admin.ch
Your trust is important to us. We are therefore available at any time to answer questions regarding the processing of your personal data.
If you have questions that are not addressed in this Privacy Policy, or if you would like further information on a specific point, please contact us by email at hello@flawa-iq.ch.
Translation notice: This translation of the Privacy Policy was generated with the assistance of artificial intelligence. Only the original German version is legally binding. In case of discrepancies, the German version shall prevail.
Flawil, 30 June 2025
