Service Support

flawa iQ is a smart first aid system that digitally connects and automatically monitors your first aid cases. It ensures all cases are always complete and ready to use – without manual checks. In addition, the iQ Portal provides valuable usage data that reveals accident patterns and helps identify targeted prevention opportunities.

• Automatic inventory control – no more manual checks

• Automatic replenishment of used materials – always ready to use

• Audit-compliant documentation – reduces audit preparation and follow-up effort

• Data-based accident prevention – analyses usage data and helps identify risks

• Cross-location management – overview of all cases via the iQ Portal

• Integrated alarm function activated by the push of a button

flawa iQ is suitable for all companies that must meet legal first aid requirements. It is particularly beneficial for companies with multiple locations, complex risk situations, or high safety requirements.

• MAXI – for large businesses & high security requirements
  
  
• MIDI – for compact locations & smaller businesses

Every flawa iQ case is equipped with RFID technology and detects when a module has been removed or is approaching a critical expiry date. The system automatically reports this to the iQ portal so that missing and expiring materials can be reordered immediately.

Yes! flawa iQ offers industry-specific fillings that are precisely tailored to the hazards in your business. You can also add individual modules to meet specific requirements.

At the touch of a button in the case, in-house first responders are alerted via phone call, app or email and receive location information so they can respond quickly.

The iQ Portal is a cloud-based platform that allows you to monitor the status of all first aid kits in your company in real time.

Features:

• Live status of all kits at a glance
• Automatic notifications about missing or soon-to-expire modules
• Consumption analyses to identify accident patterns
• Location management for companies with multiple buildings or locations

Yes! The iQ Portal is cloud-based and can be accessed from any internet-enabled device – whether at work, in your home office or on the go.

By analysing consumption data, safety officers can identify trends – e.g. frequent cuts on a particular machine or a cluster of injuries during a particular shift – and initiate targeted preventive measures.

• Suitcases are delivered ready for use, including access data for the iQ Portal.
• Mount the wall bracket. (optional)
• Activate automatic stock control and reorder function at the touch of a button.
• Pro version: Store alarm groups and alarm contacts in the iQ Portal.

No! The flawa iQ case is battery-powered and operates completely independently.

The battery has a service life of approx. 5 years and the system will notify you in good time when it needs to be replaced. flawa iQ will automatically deliver the battery to the customer at the appropriate time.

If a case has no connection, you will receive an automatic notification. It is often sufficient to open the case briefly and press the activation button.

• Modules that have been removed are automatically delivered to the contact person listed for the case within 24–48 hours (Advanced & Pro).
• For Basic cases, missing modules can simply be reordered manually via the iQ Portal. A reminder to check stock levels is sent to our Basic customers by email every six months.

No! flawa iQ delivers exactly what has been used – no unnecessary stockpiling or large orders required.

No, the case is fully automatic. Only the battery needs to be replaced every 5 years.

No problem! Remove the defective module and insert the replacement module supplied – the system will recognise this automatically.

Unser Support-Team ist jederzeit für Sie da!
Email: support@flawa-iq.ch
Telephone: +41 71 394 94 14